Refund policy

Refund & Exchange Policy

At Contre Toute Attente, we take pride in the quality of every piece we produce. Please review our policy carefully before placing an order.

All Sales Are Final

Due to the limited nature of our releases, all sales are final. We do not offer refunds, returns, or exchanges for reasons including:

  • Change of mind
  • Incorrect size selection
  • Preference changes after purchase
  • General wear and tear

Please review all product details and sizing information before completing your order.

Defective or Damaged Items

If you receive an item with a manufacturing defect or damage, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the issue
  • A brief description of the defect

Once approved, we will issue store credit equal to the value of the item, which can be used toward a future purchase. We do not provide cash refunds for defective items.

Please note that minor variations in color, texture, or garment distressing that are part of the intended design are not considered defects.

Lost Packages

If your order is confirmed as lost in transit and cannot be located by the shipping carrier, you will be eligible for a full refund.

We may require additional time to investigate lost package claims and verify tracking information before processing a refund.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or replacements.

Contact Us

For questions regarding your order or to submit a defect claim, please contact us at:

cta.customerservices@gmail.com

By placing an order with Contre Toute Attente, you acknowledge and agree to this policy.